a situation where we are unable to meet with colleagues and customers in
person, we appreciate it all the more when an opportunity to get together comes
up. In order to boost team spirit, we introduced virtual coffee and lunch
breaks. These breaks have since turned into small team discussions where we
chat among ourselves to make sure that everyone is okay. Even in this
exceptional situation, we have shown that we can continue to do business
successfully. This tells me that we, as a team, can cope with any situation
that we might be confronted with in the future.
completed a virtual audit for an Omnicare customer in Hungary with a
multidisciplinary team in Oberhausen. Whereas an on-site visit to the customer
used to be essential, colleagues guided the customer representatives through
the workshop virtually, providing information on the available capacities and
new digital offerings. We used MAN PrimeServ EyeTech for this. The
customer was really impressed by the professional execution, with the result
that the audit was a great success. My thanks go to everyone involved.
MAN Museum is now open around the clock. Together with our colleagues from
Publications & Multimedia Solutions (EGSIP), we developed a virtual museum
tour. All photos, videos and 3D animations were created in-house. The result is
a great success and has already attracted many virtual guests to the museum.
Please also have a look at MAN Museum (man-es.com)
value the fact that, thanks to working from home, I am able to spend more time
with my family and at the same time do a good job. This sort of hybrid working
should definitely be retained. Our sales colleagues can now focus on
interaction with our customers even more because they too are working in a more
mobile way and do not have to be in the office as much. It is also good that
online meetings have become more efficient. Processes that were previously only
accepted on paper have now gone digital without any loss of quality.
love the way our team has the flexibility and willingness to adapt to new
circumstances quickly. I was amazed how willing people were to work from home
or at a different location. MAN PrimeServ EyeTech has opened up new
possibilities and the travel restrictions have forced us to find new solutions.
The new forms of cooperation are working well and should have a place in the
post-Covid future. The same goes for flexible work agreements and less
traveling, but also for greater confidence in the regions. The IGCs have shown
that they are able to overcome challenges.
think the pandemic is a major lesson in agility. We all have to be agile,
accept change, and respond quickly and efficiently to changing events. The key
was teamwork combined with commitment to our common goal, while we also had to
remain flexible and open to new approaches and ideas. In dealing with change,
we developed resilience both collectively and individually. The importance of
digital technologies increased as well. More than ever, we had to rely on it to
communicate, cooperate, and remain organized and committed. I believe that this
digital age will become the new norm and remain so even when the crisis ends.
this time, we have reinvented ourselves as a team in order to survive the virus
both mentally and physically. We now have more team spirit and have grown in
confidence. The importance of self-discipline and courage was an important
lesson. If we stick together, we can achieve anything. At the same time, we can
see that new technologies like Teams, webinars, EyeTech and PrimeServ Assist
make us more efficient and also save costs because we are traveling less.
people mainly working from home, we are getting to know a new side of each
other, like when we welcome people into our homes for online meetings so to
speak and the noise of children playing and dogs barking can be heard in the
background. Everybody now knows that working from home is efficient and the
desired results will be delivered reliably and on time. We sometimes miss being
together in the office, though. Having coffee and a chat with colleagues is
something we took for granted before the pandemic and would like to go back to.
thing I have learned is just what social creatures people are. Before the
pandemic, I thought I was perfectly fine simply being alone, reading a book
maybe and being happy. I took my social life for granted. But during the
pandemic I realized how much I and other people need social interaction with
others in order to be happy.
the pandemic, we have saved cost by reducing travelling. Digital technologies
such as Teams and Webinars significantly increased our efficiency. However,
when we are benefiting from Teams’ efficiency, we also somehow increased our
workload as we are 24/7 available and more deskbound as more activities are
scheduled online. We learnt to serve our
customers remotely and this also fosters cross-location collaboration, i.e.
internal project follow-up which should be kept in the future. At the same
time, face-to-face interaction with customers is still very necessary in our
culture. We need to dig out customer needs and sense the dynamic which is
easier when meeting face-to-face. Although lots of sales trainings and meetings
are done virtually, meeting and networking with colleagues from other locations
is very essential for our collaboration. Physical touch is something online
tools cannot replace.
and patience were the main lessons we learned as a team. We all had to develop
new skills in order to complete the tasks ahead of us. We also became more creative
as the situation was pushing us to look for alternative ways to complete jobs
and quote more efficiently. The intensive use of digital platforms was crucial
as a way of working with the team by holding virtual meetings to solve
problems. Being flexible helped to take on jobs and accomplish them. This, of
course, increased our know-how. Any company which faces risks caused by
unexpected events such as COVID-19 should be ready to respond quickly and be
able to adapt to the new environment. Be resilient and use creative ideas to
colleagues are aware that our work must continue, come what may. Even in the
home office, they perform their tasks reliably and responsibly. At the same
time, they are more satisfied because they can better balance their work and
private lives. We should maintain this flexibility in the future and trust our
employees. I also think that we have networked more intensively during the
crisis. We may talk to each other less than before, but the conversations have
become more meaningful.
MAN ES INDIA team worked almost round the clock in close cooperation with IT,
HR and security to equip the colleagues to work from home while staying safe
and healthy and still yielding similar level of productivity. At the same time
we innovated new solutions. For example, we conducted virtual team engagement
meetings where we included both employees as well as their family members. Some
of these meetings were attended by an unprecedented number of participants
(more than 500 people joined). This was the first occasion when employees,
their spouse and children came together to share their journey of professional
and personal success and achievements on a virtual platform. We were also
giving a boost to training and development sessions using Team calls. Many
well-trained internal trainers conducted sessions for colleagues across the
country but also from the Middle East/Africa (MEA) region. This one virtual
solution led to unprecedented participation, sharing and learnings. The
programs covered various topics including Project Management, Leadership
Skills, Virtual Team bonding, Advanced MS Excel and Presentation Skills, to
name a few. We successfully experimented with the idea that learning and
sharing is an effective way to engage with people and build a positive work
environment even in the days of social distancing.
uncertainty regarding health has also boosted positive social effects like
respect for all colleagues and the value of focusing on the positive things. At
work, it has forced us to be more flexible regarding services and products we
offer, thus managing to meet the requirements of our customers. Teamwork and
trust have proofed to be essential to increase our chances to obtain successful
results. Good communication and strong relations are key. Our service
colleagues demonstrated courage during this challenging times, we undoubtedly
discovered the importance of prevention and self-care. Distancing techniques
delivered good results. We can say that “thank goodness”, so far we have not
had any infected colleagues in our team. At the same time, in order to meet
requirements of our customers, we kept transparency and a close relationship
among PrimeServ colleagues which continues to be vital for success.
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