MAN ES is
organizing its business digitally and the pandemic has given new working models
a big boost. How is Data Protection supporting the business?
Andreas Gabriel: The changes of the past 18 months have been very
demanding for Group Data Protection (GDP) too and presented us with new
challenges. But we also tackled a lot of scheduled matters. We established the
MAN ES Data Protection Network with our Data Protection Coordinators in the
subsidiaries, for example. In the international companies, around 50 people
have been designated to receive information and training from GDP on an ongoing
basis so that they can act as essential liaisons on the spot. This means that
uniform awareness trainings based on MAN Data Protection Policy 11.7 can now be
offered all over the world. On top of that, the Data Protection Framework
Agreement (DPFA) legalizing the exchange of personal data within the
MAN ES Group has been rolled out.
Data protection is a
dynamic topic. Which data protection issues are employees most concerned about
Bettina Piechatzek: When it comes to data protection, the proper use
of WhatsApp and frequent-flyer miles, for example, are hot topics, the more so
as the spheres of privacy, publicness and working life are shifting more and
more. With the new intranet, #CU.Live, the spotlight is on a MAN communication
medium. Many of us use documents that are confidential or contain personal data
on a daily basis. We are finding pretty much across the board that access to
such documents and their timely deletion are frequently inappropriate or not
regulated at all. This problem applies to many departments and we all need to
be mindful of it on every platform. Current issues, such as how to configure
WhatsApp correctly, can be found on our Teams channel, ‘Data Protection
There is now a lot of
talk about data analysis and data security, but not so much about data
protection. Does that need to change?
Bettina Piechatzek: However it is referred to, the protection of
personal data demands constant attention, as lapses will have very unpleasant
consequences. Personal data is a commodity worthy of special protection with
good reason. But it is not just the penalties for infringements that are
sensitive – our data is too. Above all, the legislators, MAN employees,
our customers and their staff expect legal compliance from us when it comes to
data protection. For GDP, the requirement is that we as a company do not make
any mistakes. Our attention is always on guidance, training and prevention.
Such measures frequently avoid something much worse, such as loss of
reputation, legal reprisals or penalties. It is our task to enable MAN ES
to conduct business in a way that does data protection justice. Data protection
provides the foundation for the business and the company’s growth.
The storing and
processing of personal data concern us all. What is our customers’ take on it?
The most important thing for MAN ES is to have
a functioning business model with innovative products and satisfied customers.
The particular challenge for the data protection team in the years ahead will
therefore be to chaperone the new digital solutions to maturity and minimize
foreseeable data protection risks when systems are introduced. With data
protection frequently being categorized as ‘irksome’, the idea of describing
yourselves as ‘innovation drivers’ rapidly recedes into the distance. But we
are in fact pushing the business by giving new systems a stable data protection
base. Our vision is to establish data protection as an ‘enabler’ – an
internal force that protects the business, but also promotes change rather than
thwarting it. With customers attaching increasing importance to the issue of
data protection, the chances of this happening are good.
is to establish data protection as an ‘enabler’ – an internal force that
protects the business, but also promotes change rather than thwarting it.
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