MAN Energy Solutions
has developed a digital solution to the problem, ‘PrimeServ Assist powered by
CEON’, in which algorithms analyze the machine’s operating data and state in
real time. “With the algorithms, our data scientists are effectively
transforming our engineers’ knowledge into software,” Roland Kabitzke, Manager
Learning & Development, explains. Based on the data, an algorithm can,
for example, identify that an engine needs to be serviced sooner than expected,
making it possible to avoid failures and high costs proactively.
the algorithms, our data scientists are effectively transforming our
engineers’ knowledge into software.
But some problems
cannot be solved over the phone. An expert has to inspect the machine, which is
usually time-consuming and costly. PrimeServ EyeTech now combines the latest
analytics with expert knowledge that is available around the clock. The process involves one of the customer’s
employees taking part in a mobile videoconference with an expert at the Remote
Operation Center using a head-mounted tablet – a preliminary stage of
augmented reality. For this purpose, a safety helmet is fitted with a camera,
microdisplay, microphone and headset. This means that digital information, such
as up-to-date performance curves, can be shared live with the customer too.
“PrimeServ EyeTech gets our experts to the customer faster, further optimizing
communication,” Kabitzke explains.
The connection has to
be as free from interference as possible in order to ensure good support, however.
This should be possible using a mobile router with a normal phone card from the
local provider, which will also provide a stable LTE connection on board ships
and on the shop floor. “This concept was tested on a ship in the UK in early
May,” Johan Cohut, Digital Architect, reports.
The potential is
huge. As is the excitement among customers. Because EyeTech gives them the
opportunity to limit a downtime to a minimum thanks to a direct line to
MAN Energy Solutions’ experts.
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